Customer Testimonials

Very attentive and helpful!! got great service and they have a lovely lobby to wait in while they work on your car

Went for service for my car and had very good experience. The staff were friendly and knowlegable.

Great and very helpful employees service department was faster then im used to and very nice. i 100% recommend this place for your servicing

Great customer service very helpful and informative

Everyone was Incredibly friendly and easy to talk to, Andrew was a great help and very welcoming, I will definitely refer people to shop for cars here!

Unorganized access to purchased service agreements and website for service appts needs a selection for used and new cars since there are used and new mechanics that only work certain days. Very frustrating experience with an appointment scheduled.

My cars maintenance was done in a timely manner and the people who handled the paperwork were efficient. (She misspelled the middle initial in my name and had the wrong email address. I called the service department and had them correct the paperwork) The waiting room was clean and welcoming.

Sales said that I can get into a new car for a few bucks more from what I'm paying. I explained everything and the said no problem. And they could deliver on what they promised. Save your money and go to nissan in barstow. See charlie.

MARSHAL AND ANDREW WAS VERY HELPFUL THEY DID EVERYTHING TO GET ME APPROVED FOR THE CAR I WANTED IAM VERY THANKFUL AND HAPPY COME BY AND GET APPROVED FOR SOMTHING YOU REALLY WANT

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I went without an appointment and was taken care of in less than an hour with an oil change and a transmission change my representative. Hector took Extreme care of me.

My recent visit at Valley HI Nissan was very satisfying. Staff were very helpful and friendly. The staff were professional and courteous. I will continue to visit Valley Hi Nissan for all my truck repairs.

They helped me out quick on a Saturday!

Very helpful and kind employees. I had a great experience at this dealership.

Excellent customer service and short wait times.

I drove from SD here because I saw a car i really liked. Well let's just say it was so so worth it. I drove back home with that car. They are so professional and helpful and caring that they will do whatever in their power to get you in the car you want. Mr. Bert and all his managers are just so kind and wonderful. thank you all

I can't say enough great things about Valley Hi and Amber! My car broke down on the way to Vegas, which could have easily turned into a ruined trip. From the moment she stepped in as my service advisor, she was incredibly helpful, professional, and attentive. Amber went above and beyond to get my car diagnosed and repaired within just a few hours, allowing me to get back on the road and still enjoy my trip. I truly appreciated her sense of urgency, communication, and willingness to help during an otherwise stressful situation. Customer service like hers deserves to ... Read More

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Google - Oct 31, 2026

I can't say enough great things about Valley Hi and Amber! My car broke down on the way to Vegas, which could have easily turned into a ruined trip. From the moment she stepped in as my service advisor, she was incredibly helpful, professional, and attentive. Amber went above and beyond to get my car diagnosed and repaired within just a few hours, allowing me to get back on the road and still enjoy my trip. I truly appreciated her sense of urgency, communication, and willingness to help during an otherwise stressful situation. Customer service like hers deserves to be recognized. Thank you, Amber, for turning a stressful experience into such a positive one! You are an absolute rockstar!

I went in for an oil change at 9am, was in and out in 45 minutes. Fast and friendly service.

If you’re looking for a great deal and a great experience Look no further than Valley hi Nissan

Great dealership and service representatives and mechanics. Always a great experience. #1 Nissan vehicles own two over years have own four vehicles from them .

I have to greatest car purchasing experience I ever had. Zion ,Marshall, and Christian and the rest of the team was great. They were exceptionally great at Valley Hi Nissan. I recommend that you go there to purchase your next car or get your car serviced. They got your back

Great work along with great customer service. Hector was very helpful and quick to explain everything.

Had the pleasure of working with Humberto and manager Mike, both gentlemen, extremely professional courteous, and most importantly, attentive to the customer's needs. Outstanding dealership, outstanding work definitely will return for future business. Drove 70 miles for top tier service!!!!! 👌

Very happy with the service we received from everyone on the sales team. Straight shooters no BS. Thank you James and Mike. 👍🏼👍🏼

Great fast service ! Work done right and quickly . Great advisors

Christian Vaca and Marshall wre amazing and helped me get a vehicle when I most needed it.

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Zion and mark were really had really good customer interaction and they love to help you the best they can.

Amazing service and great customer service

Always satisfied with the service. Amber Rego is the best, always friendly and someone you can trust.

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Very professional and excellent on informing you on other issues that your vehicle might need

Amber Rego was a great customer service rep that I dealt with. I loved the update I got from the service member doing my oil change.

I had a great experience with Nissan! Allen and the team went above and beyond to make sure I was happy with my purchase. They were accommodating, professional, and genuinely cared about making things right. I absolutely love my new car and appreciate how they worked with me to ensure I left satisfied. I would definitely recommend this dealership to anyone looking for a vehicle!

They have trouble answering phones, customers dont matter after 7

AMBER REGO Was a great help as always. And was very efficient. I always bring my car to her.

I had a positive experience and the staff were very attentive of the waiting time. Very friendly!

This was a excellent experience.

Mike and Anthony who was my dealer really did an amazing job at helping me find my first car. I was well respected and focused on to get the job done. They explained everything in detail and didn’t hesitate to answer questions that I had. Overall 10/10 company and people.

Amazing service very kind workers and fast!

Great service and staff I’m happy with my Rouge service thank you for all you hard work to we get secure cars 🚘 🙏🏼

Thank you Zion and marshall you guys did an amazing job helping me get my very needed brand new Nissan Altima

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We felt disrespected and ignored. It took about an hour just to find out if the title was clear. Other people seemed to have walked in and got immediately attention. This was not even the first visit for this matter. SMH!

The absloute worst!

Demanding that you pay for "extra" features, stating that thay add them to all vehicles on their lot and they can't be removed, then removing them after an hour of haggling. Not including pricing on the sticker that they plan on charging you for and then acting confused as to why you might be upset about that. We had bought a car from their sister dealership a few years ago and felt good about the experience. This time around it just felt condescending, like they were trying to take us to the cleaners. One of the sales ... Read More

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Google - Sep 19, 2026

Demanding that you pay for "extra" features, stating that thay add them to all vehicles on their lot and they can't be removed, then removing them after an hour of haggling. Not including pricing on the sticker that they plan on charging you for and then acting confused as to why you might be upset about that. We had bought a car from their sister dealership a few years ago and felt good about the experience. This time around it just felt condescending, like they were trying to take us to the cleaners. One of the sales managers saying he would give us a killer deal and coming back into the office with a bunch of add ons that we could pay for. It was a terrible experience. Except for Jimmy Vasquez, he was a cool dude.

Staff was exceptional! My service advisor Mark was so great, he made the process of checking my vehicle in so smooth. Highly recommend.

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My name is Cathy bellard payne I had the worst experience I have here had at a car dealer ship. I went in Labor Day 2026 to buy a 2026 Rock Creek Rogue I had talked with the sales manager for purchasing this truck for thirty thousand five hundred dallors cash out the door. But I could not buy it that day because the Banks were closed. I told them I would be back Wed 9/9/2026. To make it short went back to get my truck, the manger I made deal with was off. Some other assist was there, he told me I ... Read More

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Google - Sep 10, 2026

My name is Cathy bellard payne I had the worst experience I have here had at a car dealer ship. I went in Labor Day 2026 to buy a 2026 Rock Creek Rogue I had talked with the sales manager for purchasing this truck for thirty thousand five hundred dallors cash out the door. But I could not buy it that day because the Banks were closed. I told them I would be back Wed 9/9/2026. To make it short went back to get my truck, the manger I made deal with was off. Some other assist was there, he told me I could not buy the truck for that price. That the other manger was out of place in making the deal with me for the cash price. I will never go back to that dealer ship , if anyone goes there get everything in writing. Because this establishment is a hot mess. And their word is not worth salt.

We greatly appreciate how above and beyond your team went for our family. We were stranded in Victorville and the team generously put us up in a hotel and offered many options. Zion was incredibly hospitable and warm, Cody went above and beyond to accommodate, Marshall advocated for our needs and Josh gave us more extras and answered our questions. We'd highly recommend this location and dealership.

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Zion and Marshall were the best got me leaving with a new car even tho my credit wasn’t the best and I had a little “hiccup” on my account. Josh also did an amazing job!!! I was referred to them by my sister in law and they sure didn’t disappoint me!

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It was the worst experience. I went there for my ABS light to fix which is one thing and then their sales rep had given me 3 more issues on my car which was a rip off of $400 on a battery, a $325 for a transmission engine check and a $139 for a diagnosis that turns out to be a a $2k to fix if they’re unsure whether it’s the electric system or the computer system. I was ripped off by the dealership let alone I’ve waited for more than 4 hours only to give me a half ass service and ... Read More

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Google - Aug 18, 2026

It was the worst experience. I went there for my ABS light to fix which is one thing and then their sales rep had given me 3 more issues on my car which was a rip off of $400 on a battery, a $325 for a transmission engine check and a $139 for a diagnosis that turns out to be a a $2k to fix if they’re unsure whether it’s the electric system or the computer system. I was ripped off by the dealership let alone I’ve waited for more than 4 hours only to give me a half ass service and didn’t even fix my vehicle for almost $1k. It was definitely poor service and not recommend to go back here. There was no honest work

Zion and marshal had a great experience they where very helpful and would definitely do business with them again

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Está muy despacio para la atención al cliente.Customer service is very slow, and if you buy a car in San Bernardino, you have to go all the way to San Bernardino. They won't change your oil unless you pay.

Nissan dealership was very helpful. Zion, and Marshall were very friendly and did a great job in helping us get our new vehicle. Cody Richie also did a great job on our financing part of purchasing the vehicle.

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As soon as I got into parking lot I got out of the car and here he comes like a snake after a mouse...i said right off of the bat that I couldn't buy a car right now I was just looking at them ..then the questions start coming and then he said I can do this for you I can do that for you .I told him I couldn't afford two car payments and 3 car insurances even if one of my cars is paid off and I have another one that is not paid off..I ... Read More

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Google - Jul 28, 2026

As soon as I got into parking lot I got out of the car and here he comes like a snake after a mouse...i said right off of the bat that I couldn't buy a car right now I was just looking at them ..then the questions start coming and then he said I can do this for you I can do that for you .I told him I couldn't afford two car payments and 3 car insurances even if one of my cars is paid off and I have another one that is not paid off..I looked around didn't see much of anything I could not even enjoy looking around without being harped on ..I just wanted to look .so I went inside to get some pamplets and it didn't stop there let's go to management I told him the same thing I did not want to buy but we can do this for you .my son was like he is ready to go so we left ..it was such a turn off to keep bugging me after I said I wasn't ready to buy...I am allowed to go look at cars even if I had a penny to my name ..so that being said I won't return to this dealership....I delt with Anthony and some other guy at the desk . no means no so needless to say you lost. Sale if I were to come back and TRY to look..let people breathe when they come to your lot to look around don't chase after them

Hi Elizabeth she was great she approach us with a good adittude and told us what we needed. She’s a great worker with good vibes

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On July 20, I brought my 2021 Nissan Rogue to Valley Hi Nissan for a routine oil change. During my visit I was also upsold on a tire rotation, which I agreed to. The service itself seemed routine, and I had no major complaints while checking out. However, as I was leaving the dealership, I immediately noticed a strange tapping noise that seemed synchronized with the rotation of my tires. I seriously considered turning around because I wondered if something had gone wrong during the tire rotation. Before I could make that decision, I heard a loud clunk followed by a rush ... Read More

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Google - Jul 22, 2026

On July 20, I brought my 2021 Nissan Rogue to Valley Hi Nissan for a routine oil change. During my visit I was also upsold on a tire rotation, which I agreed to. The service itself seemed routine, and I had no major complaints while checking out. However, as I was leaving the dealership, I immediately noticed a strange tapping noise that seemed synchronized with the rotation of my tires. I seriously considered turning around because I wondered if something had gone wrong during the tire rotation. Before I could make that decision, I heard a loud clunk followed by a rush of air. My vehicle suddenly pulled hard to the right, the tire pressure warning light came on, and I had to pull over on the interstate. My passenger-front tire was completely flat—less than five minutes after leaving the dealership. I called the service department immediately and was given the Nissan Roadside Assistance number. Unfortunately, I had to pay $104 out of pocket to have my vehicle towed back to the dealership. What disappointed me most wasn’t the flat tire itself—it was how the situation was handled. Instead of first trying to determine why a tire had catastrophically failed just minutes after servicing the vehicle, I was immediately told that I didn’t have a tire warranty and that my option was to purchase a replacement tire. Since my vehicle is equipped with Michelin Defender tires that are less than three years old, replacing only one tire would have left me with a mismatched set and uneven tread wear. The dealership’s position was that they could not be responsible for a tire failure. I understand why they would take that position, and I also recognize that I cannot prove what caused the puncture. Their inspection had just documented that my tires were in excellent condition, but I also can’t prove that I didn’t happen to pick up road debris in the short distance after leaving. After several heated conversations, the technicians eventually found a puncture in the tire and agreed to repair it at no charge. I appreciate that effort, and it’s the primary reason this isn’t a one-star review. That said, I’ve driven this vehicle more than 32,000 miles without ever experiencing a catastrophic tire failure. Having one occur within minutes of leaving the service department immediately after a tire rotation is, at the very least, an extraordinary coincidence. The puncture resembled what could have been caused by a bolt, although no object was found in the tire. I can’t say what caused it, and I won’t accuse the dealership of something I can’t prove. However, from a customer’s perspective, it’s difficult not to wonder whether something could have happened during service. More than anything, this experience left me feeling dismissed. A customer who returns within minutes of service after suffering a flat tire deserves an investigation first—not an immediate sales pitch for a new tire and a blanket statement that the dealership bears no responsibility whatsoever. Unfortunately, this experience has permanently shaken my confidence in Valley Hi Nissan’s service department. Even though the tire was ultimately repaired at no charge, the way the situation was handled has made me reluctant to trust them with my vehicle in the future.

Called me at 730pm waking me up as I work graveyard shift. Claimed I was on their website looking at used cars. Literally never been on their website nor do I live anywhere close to California. Don’t call people.

I have never been so disappointed in a company and its so-called “customer service.” After hearing about Nissan’s goodwill assistance program for known CVT transmission issues, we did everything we were told to do. Before spending money, we called the dealership and specifically asked whether the goodwill program was available. Both the service department and the sales department confirmed that it was available and the car was eligible. After already getting it diagnosed by a mechanic we were told we would have to pay to get it diagnosed again with Nissan. Based on that information, we paid for a ... Read More

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Google - Jul 6, 2026

I have never been so disappointed in a company and its so-called “customer service.” After hearing about Nissan’s goodwill assistance program for known CVT transmission issues, we did everything we were told to do. Before spending money, we called the dealership and specifically asked whether the goodwill program was available. Both the service department and the sales department confirmed that it was available and the car was eligible. After already getting it diagnosed by a mechanic we were told we would have to pay to get it diagnosed again with Nissan. Based on that information, we paid for a full diagnostic solely so we could open a goodwill case. Then we contacted Nissan Consumer Affairs. Instead of helping, we were told they couldn’t do anything for us. They said it was out of warranty. But if we were still under warranty the Goodwill Program wouldn't be needed. They also refused to reimburse us for the diagnostic that we only paid for because Nissan’s own dealership told us it was necessary to pursue the program. To make matters worse, when we purchased the vehicle, we were told the transmission had “lifetime fluid” that never needs to be changed or add transmission fluid. In fact they said if I broke the lock on the dip stick to check it it would void any warranties on the vehicle and to just bring it in every 60,000 miles for servicing. WE haven't even put that many miles on it yet. Anyone who has since researched Nissan’s CVT transmissions knows they have developed a reputation for premature failures. Yet customers are still left paying thousands of dollars for repairs while Nissan distances itself from the problem. This entire experience has been one contradiction after another. The dealership says one thing. Consumer Affairs says another. In the end, the customer is the one left paying the bill. Customer service isn’t just answering the phone—it’s standing behind your products and taking responsibility when your own representatives provide inaccurate information. Nissan failed at both. This has completely destroyed my confidence in the Nissan brand. Not only will I never purchase another Nissan, but I will also keep a copy of this review. Every single time I see someone asking whether they should buy a Nissan, I will share my experience. If I can help even one person avoid going through what my family has experienced, I will. Nissan has lost a customer for life, and I’ll do everything I can to make sure others know exactly how we were treated before they decide where to spend their money.

Marshall and Zion were helpful and met all my needs. Please give them both additional compensation for their punctuality and work ethic

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Zion was on it like white on rice, had us in the car we wanted and Marshall went above and beyond, we will forever be apart of nissan, thank yall

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Zion was a pleasure to work with, Marshall as well. I will forever keep coming back to Nissan, they are the best in the high desert!

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Zion and Marshall provided me with excellent service please give them a 5 star review

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🚨 DANGEROUS INCOMPETENCE, ILLEGAL PAPERS, & ACTIVE B.A.R. INVESTIGATION 🚨 Do not trust Valley Hi Nissan. They performed unauthorized work on my vehicle and their paperwork illegally listed vague "general repairs" instead of the legally required itemized breakdown. On Monday, they forced me to wait at the dealership for over seven hours (9 AM to 3 PM) and didn't even have the decency to offer a courtesy ride home. I currently do not even have a car to drive because Valley Hi Nissan refused to fix the damage they caused unless I paid them again. How dare this dealership ... Read More

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Google - Jun 12, 2026

🚨 DANGEROUS INCOMPETENCE, ILLEGAL PAPERS, & ACTIVE B.A.R. INVESTIGATION 🚨 Do not trust Valley Hi Nissan. They performed unauthorized work on my vehicle and their paperwork illegally listed vague "general repairs" instead of the legally required itemized breakdown. On Monday, they forced me to wait at the dealership for over seven hours (9 AM to 3 PM) and didn't even have the decency to offer a courtesy ride home. I currently do not even have a car to drive because Valley Hi Nissan refused to fix the damage they caused unless I paid them again. How dare this dealership let a mother and two little kids drive off their lot in a completely unsafe vehicle that was jerking all over the street! They put my children's lives at risk. How many other unsuspecting families have they done this to? On top of endangering us, they are operating illegally. For anyone reading this who doesn't know: California law strictly prohibits a shop from writing "general repairs" on your paperwork. The law states they must list the exact, itemized breakdown of what they are doing to your vehicle before they touch it. If they don't, they are violating the law. Worst of all, they gave my car back to me completely unsafe. It was jerking all over the street with my two little kids inside. That is uncalled for and completely unacceptable. They did not service my car. What makes this worse is that I was actively working with Anthony to buy a brand new vehicle from them, ready to put down a huge down payment with a high credit score. Their service department completely ruined a guaranteed sale for their own sales team. When I gave GM Joe Vickers 24 hours to fix their mistakes, he refused, angrily objecting to me recording the call, and only offered to clear codes while making me pay again. I have low key voice recordings of every conversation. Service staff promised a steering wheel rack and alignment, yet management tried to claim a suspension strut, a solid piece of metal, was throwing malfunction codes. That is plain stupidity. The moment I posted proof publicly on Yelp, Assistant Sales Manager Marshall Ibarra scrambled to text me to "earn back my trust." It is too late for corporate damage control. A formal Bureau of Automotive Repair (BAR) investigation has been launched, and this is escalated directly to Nissan Headquarters in Tennessee. They put my children's lives at risk. Avoid this place at all costs. Check their Yelp review page, I have already posted extensive photo evidence there proving every single word of this.

Jose and Marshall were great ! Look for him for your next ride ! Ask for Jose !

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Zion was a very cool person good sales person Very helpful and kind and attentive.

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Good service very helpful worked out great will highly recommend show various options on this purchase

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Jose Beltran went above and He Amazing made me feel safe would gladly work with again

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Pathetic service. Took in my pathfinder because I was having issues with my rear brakes . Was called back and told I needed rear pads and rotors . Never a mention of calipers which is what my problem was . Emergency brake was not working . Service adviser wouldn't even listen or check them . Just kept saying it just needs pads and rotors . Told him no I'll just pick it up. Get the paper work and it says recommend rear pads and resurface rotors only . After telling me it needs rotors. And they kept my wheel lock. I know because I left ... Read More

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Google - May 23, 2026

Pathetic service. Took in my pathfinder because I was having issues with my rear brakes . Was called back and told I needed rear pads and rotors . Never a mention of calipers which is what my problem was . Emergency brake was not working . Service adviser wouldn't even listen or check them . Just kept saying it just needs pads and rotors . Told him no I'll just pick it up. Get the paper work and it says recommend rear pads and resurface rotors only . After telling me it needs rotors. And they kept my wheel lock. I know because I left the factory lock and extra lug nuts in the case on the passenger seat. .

Zion and Marshall made the whole process smooth and easy. Very communicative and informative. Their positive attitude and helpfulness has been the best. Wouldn’t have wanted any other rep. Thank you!

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First of all, where do I start from the gecko dealership welcome me in and shopping around for a few days for a car. The test drive was amazing. The salesperson Zion and the assistant manager. Marshall were great help came in looking at a number. They made it happen on the lease no xxxxxxxxxxxx overall super happy.

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Mazai was so quick to greet me. He took care of my car all the way through. He let me know about the current maintenance packages.

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To replace 4 coils they wanted 2800!! Cost 230 for the coils at autozone and 10 minutes to put in yourself

I had thee best experience today! Jose was the absolute best! Cody was amazing. I couldn’t be happier! Thank you guys!

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Brought car in to find out why my hybrid battery getting hot and losing all power. Dash showing hybrid battery low and regular battery not charging also bottom of dash red car with line through it. VCD lit up also ps above battery gauge lit up. 139.95 for what? To tell me nothing about what I came in for. Oh said extra 700.00 they would look into what I came in for. What a rip off. Basilio Gallo 2011 Altima Hybrid.

Very friendly and knowledgeable. Jose and Cody are very professional. This is our second vehicle purchased at this dealership and I highly recommend them.

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Jose Beltran made this whole process so smooth and i never once felt pressured. The entire staff was absolutely amazing.

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Jimmy and Marshal did an excellent job at assisting us today with our purchase. We really appreciate all the help from the Nissan team here, they were very kind and supportive with dealing us a brand new car and working with our credit. We really thank the Nissan team so much here in Victorville!

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Had an 8 am appointment, had to wait in my car for 15 minutes (told to wait in the car) for service advisor. Driver of car behind me entered the office and was helped before me. Promised by 2, wasn't ready until 5. Was there for an oil change and recall that was only a software update yet took 9 hours. They did provide an Uber to pick me up but sent it prior to my vehicle being completely ready for pick up. They promised to wash my vehicle but the service advisor stated they hadn't run it through the car wash yet, ... Read More

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Google - Apr 7, 2026

Had an 8 am appointment, had to wait in my car for 15 minutes (told to wait in the car) for service advisor. Driver of car behind me entered the office and was helped before me. Promised by 2, wasn't ready until 5. Was there for an oil change and recall that was only a software update yet took 9 hours. They did provide an Uber to pick me up but sent it prior to my vehicle being completely ready for pick up. They promised to wash my vehicle but the service advisor stated they hadn't run it through the car wash yet, did I want to wait. I had already been waiting and asked for my car. Not a great experience.

Very good experience and will definitely be visiting again!! Thank you Jose, Cody and Marshall!!

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The dealership was clean, everybody greeted us with smiles, making it a more warm and friendly environment.

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They send me this coupon I went to get the oil service as was charged 100$ 😏😞

Had the best experience at valley hi Nissan. Every person from sales to finance was amazing!

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I had a easy and great experiance at Valley Hi Nissan thanks to Jose Beltran he made the process easy and fast. He was profesional, patient and never made me feel pressure. He took the time to answer all my questions and made sure I was comfortabel with the deal. If heading here definitely ask for Jose

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